We want you to be completely satisfied with your purchase. Below are the available options for refunds or exchanges within 365 days of your purchase.
In-Store Returns and Exchanges
You're welcome to return or exchange items at any yd. store, provided the following conditions are met:
- The item is in its original condition and originally bought in-store
- Swing tags are still attached
- You present a copy of the invoice
- Within 365 days of the original purchase date
Find your nearest NZ store here.
Please note: Purchases made in-store cannot be returned or exchanged through our online store.
Online Returns
If you're unable to visit a store, you can return your item(s) to our online warehouse. Return options vary depending on your location:
Australian Customers
New Zealand Customers
International Customers
Please post your return to the following address:
Toll Global Logistics RFC
Entrance 2, Via Innovation Way
Warehouse 5/35 Yarrunga Street
Prestons
NSW 2170
Kindly note that return shipping costs and arrangements are the customer’s responsibility.
Online Exchanges
Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund.
All order's purchased in-store can be exchanged in-store only.
Return Labels
All return label's for online order's are sent to your email. If you have not received your return label, please check your spam/junk folder in your inbox.
If you are still unable to locate your return label, please get in touch with our customer service team via the contact us page here.